Voucher Purchase Terms & Conditions.

Please take time to read our terms and conditions before ordering a Voucher. Do not hesitate to contact us on any point you require clarifying.

1) These terms and conditions govern the contract under which Peak Paragliding (PP) will supply Vouchers to the “purchaser” whether that be the purchaser or another recipient of the Voucher. Unless specifically provided for herein, no third party shall have any rights under or in connection with these terms and conditions. These terms and conditions shall be construed, interpreted and applied in accordance with the Laws of England and Wales and subject to the jurisdiction of its courts. If any part of these terms and conditions is unenforceable (including any provision in which PP excludes their liability), the enforceability of any other term or condition shall not be affected and shall remain enforceable.

2) PP acts as a disclosed agent for third party suppliers (Pilots). PP is not a pilot itself and is unable to give any guarantee as to the safety standards or performance of any Pilot. PP has no contractual liability to you (purchaser or user) about the provision of the tandem experience. PP cannot accept any responsibility for any loss howsoever arising from PP’s contract with the purchaser or user of a voucher. If a dispute over the provision of the experience arises, then the user should attempt to resolve this with the Pilot. If no resolution is achieved, PP will then attempt to resolve the dispute between the two parties to mutual satisfaction.

 Safety

3) As paramotoring and paragliding is an aerial sport it intrinsically involves the possibility of physical risks greater than those encountered in daily life although the activity is conducted under the supervision of experienced pilots who exercise due precautions to ensure safety. In purchasing one of our Vouchers, the purchaser and the user accepts the existence of an element of risk.

4) The user must be medically and physically fit enough to undertake the whole activity which includes the need to be agile enough to run on take-off and landing and to safely sustain the possibly hefty impact. If the user has any doubts about their medical or physical fitness, they should consult their doctor. The user should always seek advice from a doctor if there is any known heart or other medical condition (e.g. neck or back problems) which may be aggravated by this activity. The user should not fly if suffering from a heavy cold and must not fly if pregnant. It is obligatory for the user to notify PP of their possible inability to undertake the activity sufficiently in advance of any flight booking made to avoid the possibility of them forfeiting the right to the activity (see Clause 20).

5) PP welcomes the participation of disabled people in their experiences though they recognize that to be able to participate safely in a tandem flight, certain disabilities may present greater difficulties than others. PP is committed to ensuring that customers with disabilities are given every opportunity to participate, so they require that users tell them about any disability or medical condition when making a flight booking even if they do not consider that it is a disability. Such information is needed to allow PP to respond to its duty of care for the user’s safety. PP will be happy to discuss the disabled facilities available on request.

6) PP or pilots of are NOT qualified to express an opinion concerning a user’s fitness to fly and the user must ensure that they are fit to fly. Users must not fly if they are suffering from any significant medical condition or have recently undergone surgery. PP may ask users to provide a certificate of their fitness to fly from their doctor or medical specialist. It is necessary that users disclose any aspect of their medical or physical condition that could be considered to affect their safety or the safety of others. Users must not fly if pregnant or under the influence of alcohol and/or drugs.

7) A user must obey all reasonable instructions issued by any of PP representatives and take particular care to abide by any safety instructions given. The pilot has complete discretion as to whether to allow the user to take part in the flight and has the right to refuse to allow the user to do so if in his/her opinion they would be a risk to the safe conduct of the flight, to the glider, to the pilot or to themselves. In these circumstances the user will forfeit their entitlement to a flight.

8) Operators will only fly children whose age is 8 years or over. A child under the age of 16 years will only be flown if accompanied on the hill by a parent or guardian or a responsible adult appointed by a parent or guardian. If the passenger is under 18, the written consent of a parent or guardian will be required.

9) Users should wear such appropriate clothing as is advised to them in the PP supplied documentation.

10) In the interests of safety and operational requirements Pilots cannot normally undertake the carriage of passengers whose weight exceeds 110kg or is less than 20kg.

11) Mobile phones must be switched off during the flight and no smoking is permitted within 30 meters of the glider.

Insurance

12) Third party insurance is provided by AXA Versicherungs AG. However, this sets maximum limits on the legal liability to the user that they might regard as inadequate to compensate for any loss, whether for death or personal injury or damage to their personal belongings. PP can provide further details upon request and if the user does not then consider that the amount of insurance cover would be adequate to compensate them for any loss, whether for death, personal injury or damage to their belongings, then they should take out their own additional cover. PP will not be liable for any loss or damage to equipment and effects brought with the user on the flight.

 

13) Operators cannot supervise vehicles parked at the meeting venue for a flight. Vehicles and their contents are left at the user’s own risk and no liability is accepted for any loss or damage to their vehicle or contents unless it is due to the Operators negligence.

Voucher Purchase

14) Vouchers are made valid for the user to undertake a tandem flight up to 6 months from the date of purchase (the ‘initial validity period’) as denoted by the ‘expiry date’ on the Voucher. An extension fee payment may then be required to use the Voucher after its expiry date (see Clause 22). The user is advised to make a flight booking as soon as possible after the purchase of the voucher.

Booking Flights, Prior Check-In, Cancelling Flights

15) PP will provide the opportunity for the user to book dates to undertake a tandem flight provided the user’s voucher remains valid.

16) No guarantee can be made as to availability of the flight activity on any particular day.

17) The experience is participatory and includes the preparation of the user and equipment, a flight and debrief. It is intended that the glider will be in the air for approximately 20 minutes, but the pilot has absolute responsibility for deciding the duration and conduct of any flight and the appropriate time and place of any landing. PP cannot guarantee the duration of a flight or that it will follow any particular direction.

18) The user will be provided with a telephone number and a ‘weather check-in’ period in which to call prior to a booked flight to check whether the flight has been called on or cancelled. PP does not accept any responsibility for any loss or cost incurred as a result of the user’s failure to ‘check-in’ per the provided instructions. Tandem flights are highly weather dependent. It may be necessary to cancel a flight at any time if in the pilot’s judgement the conditions are not safe. PP will give users as much cancellation notice as circumstances allow but they reserve the right to cancel a flight at any time up to the moment of launch. In the event of a flight being cancelled, a range of alternative dates will be made available to the user on their enquiry to the PP website. It is the user’s responsibility to ensure that they start early enough and make sufficient booking attempts during their booking validity period to give the PP a reasonable chance of providing the user with the tandem experience given its weather dependency.

19) PP accepts no liability for any costs or expenses the user incurs if any booked flight is cancelled.

20) The user may cancel their flight booking provided that they do so during the at least two full calendar days before the meeting date. The user should request the cancellation by telephoning and speaking to PP. If the user instead leaves a message on the PP answerphone or chooses to use email, then the cancellation will only have been accepted if the user receives an acceptance response back from PP, thus confirming that the cancellation request has been received. If the user does not give notice of cancellation in accordance with this clause or does not attend in time to take part in the booked flight (and the user must arrive at the meeting location in time for the pilot to provide them with a preflight safety briefing), the user will forfeit their entitlement to a flight. We recommend that you insure yourself against events that may result in you failing to attend in time.

21) PP reserves the right to notify a change of the meeting venue to another location at any time up to and including the ‘weather check-in’ period where operational circumstances or weather conditions require such a change.

Voucher Extensions

22) If PP has had to cancel a user’s booked flights on five or more occasions during the initial validity period, and the user remains unflown by the end of this period, PP will extend without charge the validity period by a further 6 months. If the user has not met this condition but they contact PP before the booking expiry date, PP will provide the user with the opportunity to fly for a further 6 months from the expiry date at a cost of £50 per person. This payment is non-refundable.

23) If all flights are suspended due to operational restrictions beyond PP’s reasonable control, the validity period will be extended by the period of such restrictions. PP cannot be held liable for any losses or cost of whatever nature that result from the suspension of any flights in accordance with this clause and by adding this extension period to a voucher.

24) If the user is pregnant, PP will extend the validity period by twelve months provided the user notifies PP in writing, and with supporting medical documentation, during their pregnancy and prior to the user’s booking expiry date. This extension will apply also to the user’s partner if they are booked in with the user.

25) If the user’s booking validity period expires and is not extended by PP according to clauses 22, 23 and 24 then the user will forfeit their entitlement to the flight experience.

Voucher Refunds

26) Vouchers are non-refundable by the user once purchased.

Limits of Liability

27) The information provided by PP for each flight is given in good faith and is consistent with the information supplied by its Pilots. However, there may be changes in the exact arrangements on the day or during the validity period of the booking. Information provided should therefore be taken as a guide only. Photographs used are illustrative and not necessarily of the actual equipment in use at any location.

28) Should a preferred advertised location become unavailable whilst other locations remain available, PP will endeavour to find an acceptable alternative location for the user at no extra cost. Failing this, PP reserves the right to give a full refund to the purchaser. This will be the limit of PP’s liability and PP will not be liable for any other costs incurred by the purchaser, user or their companions, such as travel or accommodation.

29) The provided Voucher is evidence of payment for a tandem flight. Each Voucher will show a personal booking reference number. This number must be quoted when communicating with PP. Vouchers and the personal booking reference numbers must be kept safely and securely. PP will take no responsibility for any loss the purchaser or user may incur as a result of impersonation or identity fraud.

30) PP’s liability for any claim of breach of obligation regarding any single Voucher or experience or activity shall not exceed the price of that single voucher, experience or activity.

31) The contract between the purchaser or user and PP does not create any right enforceable by any person under the Contracts (Rights of Third Parties) Act 1999, but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.

32) Neither PP nor any of its Directors, employees or other representatives will be liable for any loss or damage arising out of, or in connection with, the flight experience or this contract. This is a comprehensive liability that applies to all kinds of damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. Notwithstanding the foregoing, none of the exclusions and limitations in this clause are intended to limit any rights the purchaser or user may have as a consumer under local law or other statutory rights which may not be excluded.

33) In no circumstances will PP be liable to the purchaser or user for any direct, indirect, consequential, special or other damage howsoever resulting. Such damage shall include (without limitation) loss of profits and interruption to business. PP shall have no liability to the user for any damage or any delay to the flight caused by any event or circumstance beyond the reasonable control of PP including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

34) PP reserves the right to change these terms and conditions from time to time without notification. Current terms and conditions are available on the PP website. [email protected]

Data Provision

35) The purchaser and user undertake that any requested data relating to them that they give to AS or the Pilot is correct.

36) The purchaser and user consents to PP processing data provided by them and relating to them in accordance with The Data Protection Act 1998 and for this data to be held on computer files and used for the purposes of administration, accounting and marketing. PP is committed to ensuring that Customer privacy is protected. The following Privacy Policy explains how PP uses the personal information it collects, how the Customer can instruct PP if they prefer to limit the use of that information and procedures that PP has in place to safeguard Customer privacy.

When you, the purchaser makes a Voucher purchase, PP needs to know your name, postal address, email address, telephone number, birth date, height and weight. PP gathers this information so that it may arrange the supply of the Voucher and process the payment. PP may also use information and statistics for the purposes of monitoring the success of the service. These statistics will not include information that can be used to identify you. You may from time to time wish PP to provide you with information about its service or any other service or products. If you would rather not receive this information please let PP know. PP always keeps your information confidential. The internal procedures of PP carefully cover the storage, access and disclosure of personal information. By purchasing an PP Voucher, you consent to the use of information as set out in this policy. If PP changes its Privacy Policy, it will notify you. Continued use of the service will signify that you agree to any such changes.

Club

Included in the price of the voucher is an application for a day membership of the Peak Paragliding Club. The day membership covers access and use of land for aerial sports such as paramotoring. These permissions and agreements are organised and upheld by the club. The passenger must be part of the club before the start of the flight experience beings. For more information on the club’s policy please inquire at: [email protected] .

Terms & Conditions View Full Terms

1) Please fill in the following form with the person taking part in the tandem experience.

2) Once you have filled out the form and paid please get in touch at [email protected] to book in with a preferred date. As paragliding and paramotoring is very weather dependent sport, flying on a particular day is not guaranteed. If the conditions change it is at the discretion of the pilot to decide if it is safe to take off and fly. If this turns out to be the case you can book in for another day free of charge.

3) If you are flexible to fly either on a paramotor or paraglider then we will have a much better time of working with the weather on the day you book in, if you only want to fly a paramotor OR paraglider please mention this in your email.

 4) A voucher lasts for 6 months and flyers can book one preferred date at a time

 

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